ClickMobile Touch 20.5.12

ClickSoftware’s ClickMobile Touch is a mobile application designed specifically for the field service sector. It serves as a communication tool for field resources, allowing them to stay connected with their back office and peers through the efficient Field Service Edge system.

This enterprise solution offered by ClickSoftware is known for its innovative and collaborative mobile tools that significantly boost field workforce productivity and efficiency. Additionally, it enhances customer experience, ensures compliance with regulations, and meets other regulatory requirements. With ClickMobile Touch, field supervisors and back office staff have improved visibility and greater control, enabling them to make real-time decisions throughout the day of service.

By empowering field service professionals with comprehensive information, ClickMobile Touch ensures that tasks are completed right the first time. This translates to maximum productivity, safety, compliance, and ultimately, customer satisfaction.

Key capabilities of ClickMobile Touch include:

• Task management – Efficiently manage the entire task execution process, access customer information, and provide real-time task status updates.
• Time and attendance management – Report and track field resource or crew time and attendance details, including managing shifts.
• Inventory management – Effectively manage inventory, scan barcodes, and request parts directly from the field.
• Power map – Visualize tasks and schedules on a map for better day planning.
• Dynamic forms – Easily create forms with options for file attachments and signature capturing.
• Internal messaging system – Facilitate knowledge sharing among peers through instant messaging and file sharing.
• Dynamic location services – Utilize Street Level Routing to avoid traffic congestion during the day of service and automatically update task statuses based on location.
• Supervisor app – Access a scheduling interface that offers continuous operational insight and real-time visibility into field operations.

One standout feature of ClickMobile Touch is its offline capabilities, allowing users to continue working even when not connected to the internet. Once the application regains online connectivity, all information is automatically synchronized. Furthermore, the back office has the ability to update assignments for users, ensuring that the most up-to-date information is available once users are back online. This seamless online/offline connectivity facilitates maximum data exchange and provides increased visibility of workday progress, ultimately enhancing work efficiency.